Patio Elegance Marina Teak Outdoor Seating Set - 10-Piece Modway Collection
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Patio Elegance Shipping, Returns and Exchange Policy
📦 TAB 1: Shipping Policy
Shipping Times:
- Standard orders are typically processed and shipped within 2–10 business days. On average, orders ship the next business day.
- Custom or personalized orders require additional processing and typically ship within 5–15 business days.
- Pre-ordered items may take up to 15 business days before shipment due to occasional supply delays.
- Orders are not shipped or delivered on weekends or holidays.
- During high-volume periods, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email or phone.
Shipping Methods: We offer Economy shipping (5–15 business days) and Standard shipping (3–14 business days). Rates vary by method and are shown on the product page.
Tracking Information: Once your order ships, you'll receive a Shipment Confirmation email with your tracking number(s), active within 24 hours.
Questions? Contact Shop Luxe Home — we're here to help! 📞 224-427-7700 | ✉️ Support@shopluxehome.com
🔄 TAB 2: Return & Exchange Policy
Returns:
- Items must be returned within 30 days of the purchase date.
- Returned items must be in their original condition. Photos or videos are required as proof of any damage.
- Full refunds are offered for order cancellations, order delays, items not received, damaged products, and incorrect or missing items.
- Refunds are processed through our dispute resolution process and may be issued as a full refund or replacement depending on the situation.
- We reserve the right to refuse returns that do not meet the above criteria.
Exchanges:
- Exchanges are available for items of equal value.
- Items purchased during promotions, sent to incorrect addresses, or returned due to buyer's remorse are not eligible for return or exchange.
- Exchange requests must be made within 30 days of purchase.
- Exchange items must be in their original condition.
How to Initiate a Return or Exchange: Contact Shop Luxe Home with your order number and details of the item(s) you wish to return or exchange. We will provide further instructions on how to proceed. Please note that return/exchange shipping costs are the customer's responsibility unless the item received is defective or incorrect.
📞 224-427-7700 | ✉️ Support@shopluxehome
Care Instructions
Care requirements vary by brand and material. Many products include manufacturer-specific care guidelines, which may be provided with the item or noted within the product details.
We recommend following all brand-specific care instructions to preserve the quality, finish, and longevity of your purchase.
Product-specific care instructions may be included at the time of delivery.
Shipping & Returns
Shipping methods, delivery timelines, and return eligibility vary by brand, product type, and fulfillment method. Oversized, custom, made-to-order, or freight items may have special shipping requirements and return restrictions.
Large wellness equipment such as saunas may ship via a freight carrier in reinforced wooden crates to ensure safe delivery.
Complimentary Standard Shipping
We offer complimentary standard ground shipping on most orders (*Exclusions apply) within the contiguous United States. Standard shipping carriers may include FedEx, UPS, or other trusted partners, and the specific carrier used may vary by item and supplier.
Expedited Shipping
For those who prefer faster delivery, expedited shipping options (such as 2-Day or Overnight shipping) may be available on select items for an additional charge. Please contact us at support@shopluxehome.com for availability and pricing before placing your order.
For complete details, including shipping timelines, delivery methods, and our full return terms, please review our Shipping Policy and Return & Refund Policy. Product-specific information may also be noted within the product details.
Products Fulfilled by Supplier Partners (Shopify Collective)
Some items at Shop Luxe Home are fulfilled and shipped directly by our trusted supplier partners through Shopify Collective. For these products, shipping timelines, packaging, and return or warranty conditions may follow the supplier’s policies. Any special conditions for a specific item will be noted on the product page, and our team will help coordinate with the supplier if a return, exchange, or warranty claim is needed.
Order tracking
Tracking details are sent automatically once your order has been processed and prepared for shipment.
Please check your inbox and spam or promotions folder if you do not receive a tracking notification within 72 hours of placing your order.
For made-to-order, oversized, or freight items, tracking information may be provided closer to the delivery date.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Warranty & Product Support
Most products sold by Shop Luxe Home include a limited manufacturer’s warranty against defects in materials and workmanship. Warranty coverage, terms, and duration vary by brand and product.
For specific warranty details for this item, please refer to the manufacturer’s documentation included with your order or contact us at support@shopluxehome.com with your product name and order number. We’re happy to help you review coverage or initiate a warranty claim where applicable.