Privacy Policy

Privacy Policy
Effective Date: January 26, 2026

1. Introduction

This Privacy Policy (“Policy”) explains how Shop Luxe Appliances, LLC d/b/a Shop Luxe Home (“Shop Luxe Home”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you access or use our website at https://www.shopluxehome.com and any associated subdomains (collectively, the “Website” or “Service”).

By accessing or using our Service, you signify that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

For purposes of this Privacy Policy:

“Cookie”
A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
“Company”, “we”, “us”, or “our”
Refers to Shop Luxe Appliances, LLC d/b/a Shop Luxe Home, registered in the United States and responsible for your information under this Privacy Policy.
“Country”
Refers to the United States, where Shop Luxe Home and its owners are based.
“Customer”
Refers to the company, organization, or person that signs up to use the Shop Luxe Home Service or purchases products from us.
“Device”
Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit https://www.shopluxehome.com and use the Service.
“IP Address”
Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks and may be used to identify the approximate location of a device.
“Personnel”
Individuals who are employed by Shop Luxe Appliances, LLC or are under contract to perform a service on our behalf.
“Personal Data” / “Personal Information”
Any information that directly, indirectly, or in connection with other information (including a personal identification number) allows for the identification of a natural person.
“Service”
The website, products, and related services provided by Shop Luxe Home as described on the Website and in our Terms of Service.
“Third-Party Service”
Advertisers, analytics providers, payment processors, SMS providers, marketing and promotional partners, and other third parties whose products or services we may use or who may provide services on our behalf.
“Website”
Shop Luxe Home’s website, which can be accessed at https://www.shopluxehome.com.
“You”
A person or entity that visits the Website, purchases from Shop Luxe Home, or registers to use the Service.

3. Information We Collect

We may collect personal information about you when you:

Visit our Website
Register for an account
Place an order
Subscribe to our newsletter or marketing communications
Respond to a survey or promotion
Fill out a form or contact us
Opt in to SMS/text communications

Personal Information Collected may include:

Name / Username
Email address
Phone number
Mailing address
Billing address
Order history and transaction details

We may also collect limited technical information (such as IP address, device/browser type, and usage data) through cookies and similar technologies to help us understand how the Website is used.

4. How We Use the Information We Collect

We may use the information we collect from you for purposes including, but not limited to:

To Personalize Your Experience
Your information helps us better respond to your individual preferences and browsing behavior.
To Improve Our Website and Services
We continually strive to improve our Website offerings and customer experience based on the information and feedback we receive from you.
To Improve Customer Service
Your information helps us more effectively respond to your customer service requests, questions, and support needs.
To Process Transactions and Fulfill Orders
We use your information to process payments, fulfill orders, manage shipping, handle returns, and provide related support.
To Administer Contests, Promotions, Surveys, or Other Site Features
When you choose to participate, we may use your information to manage entries, notify winners, and deliver prizes.
To Send Transactional and Periodic Emails
The email address you provide may be used to send you order confirmations, shipping updates, responses to inquiries, and—if you opt in—promotional emails, newsletters, and other marketing communications. You can opt out of marketing emails at any time by using the unsubscribe link in the email.

5. Information from Third Parties

5.1 End User Information from Third Parties

We may receive information about you from social media platforms and other third-party services when you choose to interact with us through those channels (for example, by following our social profiles or contacting us through a social media platform). You can control how much of your information such websites make public by visiting those sites and adjusting your privacy settings.

5.2 Customer Information from Third Parties

We may receive certain information from third parties when you contact us or place an order, including:

Fraud detection information from payment processors or fraud prevention services
Updated shipping or contact information from carriers or address update services
Public information from social media or other publicly available sources

We use this information to help verify transactions, improve our Service, and protect against fraud.

6. Sharing Your Information

We do not sell your personal information. We may share your information in the following ways:

Third-Party Service Providers
With trusted third-party service providers who assist us in operating our Website, processing payments, delivering orders, providing SMS communications, analyzing data, or servicing you, so long as those parties agree to keep this information confidential and use it only for the purposes we specify.
Affiliates
With our subsidiaries, joint venture partners, or other companies that we control or that are under common control with us, in which case we will require them to honor this Privacy Policy.
Business Transfers
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Legal Requirements and Protection of Rights
When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information.

Cookies
Cookies are small data files that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
Use of Cookies
We use cookies to:

Improve your experience on the Website
Remember your preferences and settings
Understand how you interact with our Service (e.g., pages visited, time spent on pages)
Support analytics and, where applicable, marketing efforts

Managing Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose to disable cookies, some features of the Website may not function properly.

For more detailed information about our use of cookies, please see our Cookie Policy.

8. Data Security

We implement a variety of security measures to help protect your personal information:

Secure Servers
Sensitive and payment-related information transmitted to us is protected using Secure Socket Layer (SSL) technology.
Encryption
Payment information is processed and stored by our payment gateway providers (such as Shopify Payments), and we do not store your full credit card information on our servers.
Access Controls
Personal information is accessible only by authorized Personnel who are required to keep the information confidential.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We will retain your personal information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Complete transactions and provide services
Comply with our legal obligations
Resolve disputes
Enforce our agreements

When we no longer need your personal information for these purposes, we will take steps to delete or anonymize it where feasible.

10. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which can include:

Access – The right to request copies of your personal information.
Correction – The right to request that we correct information you believe is inaccurate or incomplete.
Deletion – The right to request that we delete your personal information, subject to legal and contractual obligations.
Restrict Processing – The right to request that we restrict the processing of your personal information in certain circumstances.
Object to Processing – The right to object to our processing of your personal information where permitted by law.
Data Portability – The right to request that we transfer your personal information to another organization, where applicable.

To exercise any of these rights (or if you have questions about your rights), please contact us at:

Email: support@shopluxehome.com

We may ask you to verify your identity before responding to your request.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under that age.

If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete such information. If you believe we may have collected information from a child under 18, please contact us at support@shopluxehome.com.

12. International Data Transfers

If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central databases are located.

By using the Service and providing us with your information, you consent to the transfer of your information to the United States and the use and disclosure of your information as described in this Privacy Policy.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

14. SMS Marketing & Notifications

By entering your phone number at checkout, subscribing via our sign-up form, or texting a keyword to our business line, you consent to receive recurring text messages (including order updates, promotions, and customer service notifications) from Shop Luxe Home.

Message and Data Rates: Message and data rates may apply.
Frequency: Message frequency may vary.
Opt-Out: You can opt out at any time by replying STOP to any text message we send.
Help: For help, reply HELP or email us at support@shopluxehome.com.

We respect your privacy:

Your mobile information will only be shared with our SMS provider, Quo (formerly OpenPhone), to enable text messaging and related services.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties unrelated to the provision of our SMS service.
Your phone number and consent details will not be sold, rented, or shared for unrelated marketing purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Post the updated Privacy Policy on this page, and
Update the “Effective Date” at the top of this Policy.

Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:

Email: support@shopluxehome.com
Phone: (224) 427-7700

Mailing Address:
Shop Luxe Home
Shop Luxe Appliances, LLC d/b/a Shop Luxe Home
19 Spring Street
Cary, IL 60013
United States

Business Hours: Monday–Friday, 9 AM – 5 PM CST

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