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Billing Terms and Conditions

Billing Terms and Conditions
Effective Date: January 26, 2026

 

1. Introduction

These Billing Terms and Conditions (“Terms”) govern the payment obligations and processes between Shop Luxe Appliances, LLC d/b/a Shop Luxe Home (“Company”, “we”, “us”, or “our”) and the customer (“Customer”, “you”, or “your”). By accessing or using our services and purchasing our products through https://www.shopluxehome.com, you agree to be bound by these Terms.

 

 

2. Payment Terms

2.1 Pricing

  • Prices:
    All prices for products and services are listed in United States Dollars (USD) and are subject to change without prior notice.

  • Taxes and Fees:
    Prices are exclusive of applicable taxes, duties, or other charges unless otherwise specified at checkout.

2.2 Accepted Payment Methods

We accept the following forms of payment:

  • Credit/Debit Cards:

    • Visa

    • Mastercard

    • American Express

    • Discover

    • Diners Club

  • Digital Wallets:

    • Apple Pay

    • Google Pay

    • Shop Pay

2.3 Payment Terms

  • All transactions are processed in US dollars (USD).

  • Your payment method will be charged at the time of order placement.

  • We use secure SSL-encrypted payment processing.

  • An email confirmation is sent upon successful payment.

Additional Information:

  • You agree to provide accurate, current, and complete payment information.

  • We reserve the right to limit or refuse orders at our discretion (for example, in cases of suspected fraud or unauthorized activity).

 

 

3. Disputed Charges

  • Notification Period:
    If you dispute any charges, you must notify us in writing within 14 days of the invoice date or order confirmation date.

  • Contact Information for Disputes:
    Disputes should be sent to support@shopluxehome.com and must include your name, order or invoice number, and a description of the disputed amount and reason.

  • Resolution:
    We will investigate and work to resolve billing disputes promptly. If an error is found, we will correct it in accordance with Section 6 (Billing Errors).

 

 

4. Refunds and Credits

  • Policy Reference:
    Refunds or credits are provided in accordance with our Return and Refund Policy, which is available on our website.

  • Processing Time:
    Any approved refunds will be processed to the original payment method within approximately 7 days after approval. Your bank or card issuer may require additional time for the funds to appear in your account.

 

 

5. Taxes

  • Customer Responsibility:
    You are responsible for all applicable taxes, including but not limited to sales tax and any other similar charges imposed by applicable law. Any such amounts will be displayed at checkout where required.

  • Tax Exemption:
    If you are tax-exempt, you must provide a valid tax exemption certificate before placing your order or at the time of purchase. We are not obligated to refund taxes retroactively if a valid certificate was not provided in advance.

 

 

6. Billing Errors

  • Corrections:
    If we discover a billing error (whether overcharge or undercharge), we will correct it as soon as reasonably possible.

  • Overcharges:
    If you have been overcharged, we will refund or credit the overcharged amount to your original payment method.

  • Undercharges:
    If you have been undercharged, we may invoice you for the outstanding amount. If this occurs, we will notify you and provide details of the undercharge.

 

 

7. Subscription and Recurring Payments

At this time, Shop Luxe Home primarily processes one-time purchases and does not generally offer subscription or recurring billing services.

If we introduce subscription or recurring payment options in the future:

  • Any recurring billing terms (such as billing cycle, cancellation process, and renewal terms) will be clearly disclosed at checkout and/or in a separate subscription agreement.

  • This section will be updated accordingly.

 

 

8. Payment Security

  • Data Protection:
    All payment information is handled securely in compliance with industry standards.

  • Payment Processor:
    We use Shopify Payments (and its integrated payment partners) to process payments and do not store your full credit card information on our servers.

  • SSL Encryption:
    Transactions are secured using Secure Socket Layer (SSL) encryption technology to help protect your personal and financial information during transmission.

For more details on how we process and protect your personal data, please refer to our Privacy Policy.

 

 

9. Changes to Billing Terms

  • Modification Rights:
    We reserve the right to modify these Billing Terms and Conditions at any time.

  • Notification of Changes:
    Changes become effective upon posting the updated Terms on our website at https://www.shopluxehome.com. The “Effective Date” at the top of this page will reflect the latest revision.

  • Acceptance of Changes:
    Your continued use of our Website or services after any changes are posted constitutes your acceptance of the updated Terms.

 

 

10. Limitation of Liability

  • No Liability for Indirect Damages:
    To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms, your use of our Website, or any purchases made, even if we have been advised of the possibility of such damages.

  • Maximum Liability:
    To the fullest extent permitted by law, our maximum aggregate liability for any claims arising under or in connection with these Billing Terms and Conditions is limited to the amount you paid to us for the relevant order or transaction giving rise to the claim.

 

 

11. Governing Law

  • Jurisdiction:
    These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles.

  • Venue:
    Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Illinois, and you consent to the jurisdiction of such courts.

 

 

12. Contact Information

For any questions or concerns regarding billing, please contact us:

  • Company Name: Shop Luxe Home (Shop Luxe Appliances, LLC d/b/a Shop Luxe Home)

  • Email: support@shopluxehome.com

  • Phone: (224) 427-7700

  • Website: https://www.shopluxehome.com

  • Mailing Address:
    Shop Luxe Home
    Shop Luxe Appliances, LLC d/b/a Shop Luxe Home
    19 Spring Street
    Cary, IL 60013
    United States

Business Hours: Monday–Friday, 9 AM – 5 PM CST

 

 

13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service, Privacy Policy, Return and Refund Policy, and any other applicable policies posted on our Website, constitute the entire agreement between you and Shop Luxe Home regarding billing matters and supersede all prior or contemporaneous understandings related to billing.

 

 

Acknowledgment

By using our Website, placing an order, or otherwise purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Billing Terms and Conditions.