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Terms of Service

Terms of Service
Effective Date: January 26, 2026

 

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website located at https://www.shopluxehome.com and any related services (collectively, the “Services”) provided by Shop Luxe Appliances, LLC d/b/a Shop Luxe Home (“Shop Luxe Home”, “Company”, “we”, “us”, or “our”).

By accessing or using the Services, you (“Customer”, “you”, or “your”) agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

 

 

2. Eligibility

By using the Services, you represent and warrant that:

  • You are at least 18 years old, and

  • You have the legal capacity to enter into these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” also refer to that entity.

 

 

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services (such as viewing order history or managing saved addresses), you may be required to create an account. When creating an account, you agree to:

  • Provide true, accurate, current, and complete information, and

  • Maintain and promptly update your information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account login credentials, and

  • All activities that occur under your account.

You agree to notify us immediately at support@shopluxehome.com if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your login credentials.

 

 

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to:

  • Limit the quantities of any products or services that we offer, and

  • Discontinue any product at any time without prior notice.

4.2 Pricing

  • Prices for our products are listed in United States Dollars (USD) and are subject to change without notice.

  • We are not liable for any modification, price change, suspension, or discontinuance of products.

  • Taxes, shipping, and any other applicable fees will be displayed at checkout where required.

4.3 Payment Terms

Accepted Payment Methods
We accept the following forms of payment:

  • Credit/Debit Cards:

    • Visa

    • Mastercard

    • American Express

    • Discover

    • Diners Club

  • Digital Wallets:

    • Apple Pay

    • Google Pay

    • Shop Pay

Payment Processing and Terms

  • All transactions are processed in US dollars (USD).

  • Your payment method will be charged at the time of order placement.

  • Payments are processed securely through Shopify Payments and its integrated payment partners.

  • We use SSL-encrypted payment processing, and an email confirmation is sent upon successful payment.

By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information is accurate and complete.

We reserve the right to limit or refuse any order at our discretion, including but not limited to cases of suspected fraud, unauthorized activity, or violation of these Terms.

For more information on payments and billing, please also refer to our Payment Policy and Billing Terms and Conditions.

4.4 Order Acceptance

Your order constitutes an offer to purchase products from us. We may accept or decline your order at our sole discretion.

We may refuse or cancel any order for reasons including, but not limited to:

  • Product or service availability

  • Errors in the description or price of the product

  • Errors in your order information

  • Suspected fraudulent or unauthorized transactions

If we cancel an order after your payment has been processed, we will issue a refund to your original payment method.

 

 

5. Shipping and Delivery

5.1 Shipping Policy

Shipping and delivery terms, including shipping destinations, methods, and costs, are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Please refer to our Shipping Policy on the Website for detailed information.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery of the items to the carrier. Once the carrier has possession of the shipment, we are not responsible for loss or damage in transit, except as described in our Shipping Policy and applicable law.

 

 

6. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return and Refund Policy, which is incorporated into these Terms by reference.

Please refer to our Return and Refund Policy on the Website for information on:

  • Return eligibility and conditions

  • Return processes and timelines

  • Refunds, credits, and restocking fees

  • Cancellations before and after shipment

By placing an order, you acknowledge that you have reviewed and agree to our Return and Refund Policy.

 

 

7. Intellectual Property Rights

7.1 Ownership

All content on the Website and within the Services—including text, graphics, logos, images, product descriptions, designs, and software—is the property of Shop Luxe Home or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use only, in accordance with these Terms.

7.3 Restrictions

You agree that you will not, without our prior written consent:

  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services or content.

  • Use any meta tags or other hidden text using our name, trademarks, or logos.

  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the Services.

 

 

8. User Content

8.1 Submissions

If you submit, post, or upload any content to the Services (including reviews, comments, photos, or other materials) (“User Content”), you grant Shop Luxe Home a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in connection with operating and promoting the Services.

You represent and warrant that you own or otherwise control all rights to the User Content you submit and that our use of your User Content will not infringe any third-party rights.

8.2 Prohibited Content

You agree not to submit any User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another’s privacy.

  • Is discriminatory, hateful, or offensive based on race, gender, religion, nationality, disability, sexual orientation, or age.

  • Infringes any intellectual property, privacy, or other proprietary rights of any party.

  • Contains viruses, malware, or any other harmful code.

We reserve the right (but not the obligation) to remove or edit User Content at our sole discretion.

 

 

9. Prohibited Activities

You agree not to use the Services to:

  • Violate any local, state, national, or international law or regulation.

  • Harass, abuse, stalk, threaten, or otherwise harm any person.

  • Interfere with or disrupt the operation of the Services or servers or networks connected to the Services.

  • Attempt to gain unauthorized access to any portion of the Services, other accounts, computer systems, or networks connected to the Services, whether through hacking, password mining, or any other means.

  • Use any automated means (including bots, spiders, or scrapers) to access the Services for any purpose without our express written permission.

We reserve the right to investigate and take appropriate action, including account suspension or termination, for any violation of this Section.

 

 

10. Disclaimers and Warranties

10.1 “AS IS” and “AS AVAILABLE” Basis

The Services, including the Website and all content, products, and features, are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied.

10.2 No Warranty

To the fullest extent permitted by law, we do not warrant that:

  • The Services will meet your specific requirements.

  • The Services will be uninterrupted, timely, secure, or error-free.

  • Any defects or errors in the Services will be corrected.

  • The results obtained from the use of the Services will be accurate, reliable, or suitable for a particular purpose.

Any reliance on the Services or any information obtained through the Services is at your own risk.

 

 

11. Limitation of Liability

To the fullest extent permitted by law, in no event shall Shop Luxe Home, its owners, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to:

  • Your use of or inability to use the Services.

  • Any unauthorized access to or use of our servers and/or any personal information stored therein.

  • Any interruption or cessation of transmission to or from the Services.

  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Services by any third party.

Our maximum aggregate liability for any claim arising out of or relating to the Services or these Terms shall be limited to the amount you paid to us for the order or transaction giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability shall be limited to the fullest extent permitted by law.

 

 

12. Indemnification

You agree to indemnify, defend, and hold harmless Shop Luxe Home and its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from:

  • Your use of and access to the Services.

  • Your violation of any term of these Terms.

  • Your violation of any third-party right, including intellectual property, privacy, or proprietary rights.

  • Any claim that your User Content caused damage to a third party.

 

 

13. Termination

We may terminate or suspend your account and access to the Services at any time, with or without notice, for any reason, including if we believe you have breached these Terms.

Upon termination:

  • Your right to use the Services will immediately cease.

  • Any provisions of these Terms which by their nature should survive termination (including, but not limited to, intellectual property rights, indemnification, and limitations of liability) shall survive.

 

 

14. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or relating to them or your use of the Services shall be governed and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Illinois, and you hereby consent to the jurisdiction and venue of such courts.

Before initiating any legal action, we encourage you to contact us at support@shopluxehome.com to attempt to resolve any issues informally.

 

 

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective when posted on the Website, and the “Effective Date” at the top of these Terms will be updated accordingly.

It is your responsibility to review these Terms periodically. Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Terms.

 

 

16. Miscellaneous

16.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Return and Refund Policy, Payment Policy, and Billing Terms and Conditions, constitute the entire agreement between you and Shop Luxe Home regarding your use of the Services and supersede any prior agreements or understandings.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

 

 

17. Contact Information

If you have any questions about these Terms, please contact us:

Company Name:
Shop Luxe Appliances, LLC d/b/a Shop Luxe Home

Mailing Address:
Shop Luxe Appliances, LLC d/b/a Shop Luxe Home
19 Spring Street
Cary, IL 60013
United States

Email: support@shopluxehome.com
Phone: 224-427-7700

Business Hours: Monday–Friday, 9 AM – 5 PM CST