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Welcome to Shop LUXE Home · Elevated living, thoughtfully curated · Luxury isn’t just what you see, it’s how you feel · Wellness is the new luxury · Complimentary Shipping on Most Items within the Contiguous 48 U.S. *Select Exclusions ·
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Shop Luxe Home's Shipping Policy

Shipping Policy
Effective Date: January 26, 2026

 

1. Introduction

This Shipping Policy explains how Shop Luxe Appliances, LLC DBA: Shop Luxe Home handles shipping and delivery for purchases made through https://www.shopluxehome.com. By placing an order on the Website, you agree to the terms described in this Policy.

 

 

2. Shipping Destinations

Countries/Regions We Ship To:
We currently ship to addresses within the 48 contiguous United States.

We do not currently ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • International destinations

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for shipping updates.

 

 

3. Shipping Costs

Domestic Shipping (United States – Contiguous 48 States):

  • Standard Shipping: Free standard shipping on eligible orders. Exclusions apply.  The majority of companies on this website offer free shipping.  However, a few do not.  Please see their shipping policy or at checkout you will determine if the shipping is complimentary. 

  • White Glove Delivery: Offered when available, at a fixed service charge.

  • International Shipping:
    We do not currently offer international shipping.

No Hidden Fees:
All shipping costs, including any applicable White Glove Delivery service charges, are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday, excluding holidays.

  • Order Cut-Off Time: Orders placed before 5:00 PM CST will begin processing the same day. Orders placed after this time will begin processing on the next business day.

  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

Domestic Shipping (Contiguous U.S.):

  • Standard Shipping: Estimated delivery within 3–5 business days.  Some exclusions apply.  See shipping policy for the product you are purchasing, or contact Shop Luxe Home customer support for more information:  224-427-7700 Or email support@shopluxehome.com

  • Expedited Shipping (if offered): Estimated delivery within 1–2 business days.

Notes:
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, carrier delays, peak seasonal volume, or other logistical issues.

 

 

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable carriers to help ensure your package arrives safely and in a timely manner. Domestic carriers may include, but are not limited to:

  • USPS

  • UPS

  • FedEx

  • LTL/freight carriers for oversized or heavy items

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are generally insured against loss or damage while in transit. If you encounter any issues, please contact us promptly so we can assist with a resolution.

Products Fulfilled 

Product Fulfillment & Shipping Partners

Products may ship directly from authorized brand warehouses or fulfillment partners to ensure the fastest delivery and proper handling.  For these items, shipments may originate from the supplier’s warehouse rather than from Shop Luxe Home. Shipping methods, timelines, and packaging may vary based on the supplier, and any special shipping details will be noted on the product page where applicable.

Tracking information for these orders will be provided as soon as it is available from the supplier, and you will still receive updates and communication from Shop Luxe Home. Any shipping charges displayed at checkout for these products reflect the applicable supplier shipping terms. While fulfillment is handled by our supplier partners, Shop Luxe Home remains your primary point of contact for order questions, delivery issues, or support.

 

 

7. Order Tracking

Tracking Information:
After your order has been shipped, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Link to track your package

How to Track Your Order:
You can track your order by using the tracking link provided in your shipping confirmation email or by visiting the carrier’s website and entering your tracking number.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service team:

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please contact us at:

Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it, we recommend that you:

  1. Verify the shipping address on your order confirmation.

  2. Check with neighbors or building management to see if they accepted the package on your behalf.

  3. Look around your property and common delivery areas (front porch, side door, garage, package lockers, etc.).

If you still cannot locate the package, please contact us for further assistance.

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

  1. Take photos of the damaged packaging and items.

  2. Keep all original packaging materials.

  3. Contact us within 5 days at support@shopluxehome.com with your order number and photos.

Resolution:
We will review the information and work with you to arrange a replacement, repair, or refund as appropriate and in accordance with our Return and Refund Policy.

 

 

9. Missing Items

Reporting Missing Items:
If any items are missing from your order:

  1. Review your order confirmation and packing slip to confirm which items should be included.

  2. Contact us within 48 hours of receiving your package.

  3. Provide your order number and details of the missing item(s).

Resolution:
We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund or store credit, as appropriate.

 

 

10. Return and Refund Policy

Returns:
Returns are accepted within 30 days of receiving your order, subject to the conditions below and as outlined in our Return and Refund Policy.

Conditions for Returns:

  • Items must be unused, undamaged, and in their original packaging.

  • Items that have been installed, altered, or used may not be eligible for return.

  • Certain items (e.g., custom, made-to-order, or personalized goods) may not be eligible for return.

Return Shipping Costs:

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or not as described.

  • Our Responsibility: If the return is due to our error, we will cover the return shipping costs or provide a prepaid return label.

Refunds:

  • Refunds are processed within 14 days after receiving and inspecting the returned item.

  • Refunds will be issued to the original payment method, unless otherwise agreed.

For More Information:
Please refer to our full Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

Address Accuracy:
Please ensure that all shipping information is correct at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Returned Packages:
If a package is returned to us due to an incorrect or undeliverable address:

  • We will contact you to arrange reshipment to a corrected address.

  • Additional shipping charges may apply for reshipment.

If you choose not to have the order reshipped, a refund may be issued minus any shipping and handling costs incurred, in accordance with our Return and Refund Policy.

 

 

12. International Customs and Duties

We do not currently ship internationally.
If we begin offering international shipping in the future, this section will be updated to describe any applicable customs, duties, and taxes.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@shopluxehome.com
Customer Service Phone: 224-427-7700

Company Address:
Shop Luxe Appliances, LLC d/b/a Shop Luxe Home
19 Spring Street
Cary, IL 60013
United States

Our customer service team is available Monday to Friday, 9 AM to 5 PM CST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on https://www.shopluxehome.com. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Shop Luxe Home!
We appreciate your business and are committed to providing you with exceptional service.