48 Inch 2300 CFM BBQ Range Hood - VICTORY Prestige
Shipping, Returns, Warranty & Damages - Victory Range Hoods
For all shipping inquiries, returns, and warranty claims, please contact Shop Luxe Home first. We are your point of contact and will handle everything on your behalf.
📧 support@shopluxehome.com 📞 224-427-7700
SHIPPING
Free Shipping is included on all Victory Range Hood orders within the contiguous United States.
Replacement parts processing: 2–10 business days. Out-of-stock parts may require additional time. Shipping time varies by location.
RETURNS
Items must be returned within 30 days of delivery. Please contact Shop Luxe Home to initiate a return before sending anything back.
Returns are processed within 3–5 business days upon arrival at the warehouse. All returns are subject to inspection before a refund is issued. Returns sent without prior approval will be denied.
Re-stock and shipping fees are waived on items that meet the return criteria.
Not accepted — No Returns:
- Installed or used products
- Scratch & dent or clearance items
- Items without original packing materials
- Accessories, parts, and custom orders
- Modified items
WARRANTY
The warranty applies to the original owner and is non-transferable. Please contact Shop Luxe Home to initiate any warranty claim.
What is covered: Sealed light fixtures · Motors / Blowers · Internal impellers · Internal plug-in wires & connectors · Range hood controls · Circuit boards · LED drivers and light transformers · Shipping fees for replacement parts
Lifetime Motor Warranty: Applicable to select 2023+ motors. Valid for as long as you own your range hood. Proof of purchase required. Non-transferable.
What is NOT covered: Filters, light bulbs, glass canopies · Rust or natural wear · Labor, repair, and installation costs · Damage from improper use, misuse, or improper installation · Accidental damage, fire, floods, or acts of God
Warranty is void if: Product is used commercially · Unauthorized disassembly or modification · Failure to follow installation instructions · Repaired by a non-certified electrician · Damage from third-party equipment
Care Instructions
Care requirements vary by brand and material. Many products include manufacturer-specific care guidelines, which may be provided with the item or noted within the product details.
We recommend following all brand-specific care instructions to preserve the quality, finish, and longevity of your purchase.
Product-specific care instructions may be included at the time of delivery.
Shipping & Returns
Shipping methods, delivery timelines, and return eligibility vary by brand, product type, and fulfillment method. Oversized, custom, made-to-order, or freight items may have special shipping requirements and return restrictions.
Large wellness equipment such as saunas may ship via a freight carrier in reinforced wooden crates to ensure safe delivery.
Complimentary Standard Shipping
We offer complimentary standard ground shipping on most orders (*Exclusions apply) within the contiguous United States. Standard shipping carriers may include FedEx, UPS, or other trusted partners, and the specific carrier used may vary by item and supplier.
Expedited Shipping
For those who prefer faster delivery, expedited shipping options (such as 2-Day or Overnight shipping) may be available on select items for an additional charge. Please contact us at support@shopluxehome.com for availability and pricing before placing your order.
For complete details, including shipping timelines, delivery methods, and our full return terms, please review our Shipping Policy and Return & Refund Policy. Product-specific information may also be noted within the product details.
Products Fulfilled by Supplier Partners (Shopify Collective)
Some items at Shop Luxe Home are fulfilled and shipped directly by our trusted supplier partners through Shopify Collective. For these products, shipping timelines, packaging, and return or warranty conditions may follow the supplier’s policies. Any special conditions for a specific item will be noted on the product page, and our team will help coordinate with the supplier if a return, exchange, or warranty claim is needed.
Order tracking
Tracking details are sent automatically once your order has been processed and prepared for shipment.
Please check your inbox and spam or promotions folder if you do not receive a tracking notification within 72 hours of placing your order.
For made-to-order, oversized, or freight items, tracking information may be provided closer to the delivery date.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Warranty & Product Support
Most products sold by Shop Luxe Home include a limited manufacturer’s warranty against defects in materials and workmanship. Warranty coverage, terms, and duration vary by brand and product.
For specific warranty details for this item, please refer to the manufacturer’s documentation included with your order or contact us at support@shopluxehome.com with your product name and order number. We’re happy to help you review coverage or initiate a warranty claim where applicable.