Pamapic Outdoor Sectional Couch Set with Fire Pit Table
Pamapic Shipping, Returns & Warranty Policies
SHIPPING
Processing Time:
Orders typically ship within 2–5 business days (Monday–Friday, excluding holidays). Orders placed on weekends are processed the next business day.
Estimated Delivery
Estimated delivery time is 5–10 days after shipment.
Shipping Coverage
Shop LUXE Home ships to the contiguous 48 United States only.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, PO Boxes, or APO/FPO addresses.
Carriers
Orders are primarily shipped via UPS or FedEx.
Force Majeure
Severe weather, natural disasters, pandemics, or government restrictions may delay processing or delivery. If delivery becomes impossible due to circumstances beyond control, an appropriate resolution will be provided.
RETURNS & REFUNDS
Pamapic offers a 30-day return policy from the date of delivery.
To request a return, please contact:
support@shopluxehome.com
Include your order number and reason for return. We will coordinate with Pamapic on your behalf.
Return Eligibility
To qualify for a full refund:
• Item must be in original packaging
• Item must be unused and unassembled, with all tags attached
• Proof of purchase is required
• Return must receive prior approval
Unauthorized returns cannot be accepted.
Refunds & Exchanges
Free exchanges or refunds apply only to:
• Wrong item received
• Defective or damaged items
For non-defective returns, a restocking fee may apply.
Refund Processing
Refunds are processed within 7 working days after the returned item is received and inspected.
Refunds are issued to the original payment method. Your financial institution may require additional processing time.
WARRANTY
Pamapic products include a one-year limited warranty.
Within the first year of purchase, if a product fails due to non-human damage, warranty service will be provided.
Pamapic also provides lifetime customer service support.
For warranty requests, please contact:
support@shopluxehome.com
We will work directly with Pamapic to verify warranty eligibility and coordinate service.
Warranty coverage does not apply to damage caused by misuse, improper assembly, or human-caused damage.
Care Instructions
Care requirements vary by brand and material. Many products include manufacturer-specific care guidelines, which may be provided with the item or noted within the product details.
We recommend following all brand-specific care instructions to preserve the quality, finish, and longevity of your purchase.
Product-specific care instructions may be included at the time of delivery.
Shipping & Returns
Shipping methods, delivery timelines, and return eligibility vary by brand, product type, and fulfillment method. Oversized, custom, made-to-order, or freight items may have special shipping requirements and return restrictions.
Large wellness equipment such as saunas may ship via a freight carrier in reinforced wooden crates to ensure safe delivery.
Complimentary Standard Shipping
We offer complimentary standard ground shipping on most orders (*Exclusions apply) within the contiguous United States. Standard shipping carriers may include FedEx, UPS, or other trusted partners, and the specific carrier used may vary by item and supplier.
Expedited Shipping
For those who prefer faster delivery, expedited shipping options (such as 2-Day or Overnight shipping) may be available on select items for an additional charge. Please contact us at support@shopluxehome.com for availability and pricing before placing your order.
For complete details, including shipping timelines, delivery methods, and our full return terms, please review our Shipping Policy and Return & Refund Policy. Product-specific information may also be noted within the product details.
Products Fulfilled by Supplier Partners (Shopify Collective)
Some items at Shop Luxe Home are fulfilled and shipped directly by our trusted supplier partners through Shopify Collective. For these products, shipping timelines, packaging, and return or warranty conditions may follow the supplier’s policies. Any special conditions for a specific item will be noted on the product page, and our team will help coordinate with the supplier if a return, exchange, or warranty claim is needed.
Order tracking
Tracking details are sent automatically once your order has been processed and prepared for shipment.
Please check your inbox and spam or promotions folder if you do not receive a tracking notification within 72 hours of placing your order.
For made-to-order, oversized, or freight items, tracking information may be provided closer to the delivery date.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Warranty & Product Support
Most products sold by Shop Luxe Home include a limited manufacturer’s warranty against defects in materials and workmanship. Warranty coverage, terms, and duration vary by brand and product.
For specific warranty details for this item, please refer to the manufacturer’s documentation included with your order or contact us at support@shopluxehome.com with your product name and order number. We’re happy to help you review coverage or initiate a warranty claim where applicable.