Healing Pad Mini Square
Therasage Shipping, Returns & Warranty
Shipping
TheraSage products are fulfilled directly by the brand through our Shopify Collective partnership. Orders ship from TheraSage’s facility and tracking information will be provided once your order has been dispatched. Shipping timelines may vary by product type and availability.
Please note that original shipping charges are non-refundable.
Returns & Exchanges
TheraSage processes returns through their official returns system. To be eligible for a return or exchange, the item must meet the brand’s return qualifications and be submitted within their designated return window.
Products must be returned in appropriate condition and may be subject to inspection prior to approval. Items that show signs of misuse, damage, or improper handling may not qualify.
Shipping fees are non-refundable.
To initiate a return or exchange, please contact:
support@shopluxehome.com
Our team will assist you in coordinating directly with TheraSage and guide you through the required return process.
Please do not send items back without initiating the return process first.
Warranty
TheraSage products include a manufacturer-backed limited warranty covering defects in materials and workmanship under normal residential use. Warranty terms may vary by product category.
Warranty coverage applies to the original purchaser and proof of purchase is required. Damage resulting from misuse, improper installation, modification, or commercial use is not covered.
For warranty assistance, please contact support@shopluxehome.com and our team will coordinate directly with TheraSage on your behalf.
Care Instructions
Care requirements vary by brand and material. Many products include manufacturer-specific care guidelines, which may be provided with the item or noted within the product details.
We recommend following all brand-specific care instructions to preserve the quality, finish, and longevity of your purchase.
Product-specific care instructions may be included at the time of delivery.
Shipping & Returns
Shipping methods, delivery timelines, and return eligibility vary by brand, product type, and fulfillment method. Oversized, custom, made-to-order, or freight items may have special shipping requirements and return restrictions.
Large wellness equipment such as saunas may ship via a freight carrier in reinforced wooden crates to ensure safe delivery.
Complimentary Standard Shipping
We offer complimentary standard ground shipping on most orders (*Exclusions apply) within the contiguous United States. Standard shipping carriers may include FedEx, UPS, or other trusted partners, and the specific carrier used may vary by item and supplier.
Expedited Shipping
For those who prefer faster delivery, expedited shipping options (such as 2-Day or Overnight shipping) may be available on select items for an additional charge. Please contact us at support@shopluxehome.com for availability and pricing before placing your order.
For complete details, including shipping timelines, delivery methods, and our full return terms, please review our Shipping Policy and Return & Refund Policy. Product-specific information may also be noted within the product details.
Products Fulfilled by Supplier Partners (Shopify Collective)
Some items at Shop Luxe Home are fulfilled and shipped directly by our trusted supplier partners through Shopify Collective. For these products, shipping timelines, packaging, and return or warranty conditions may follow the supplier’s policies. Any special conditions for a specific item will be noted on the product page, and our team will help coordinate with the supplier if a return, exchange, or warranty claim is needed.
Order tracking
Tracking details are sent automatically once your order has been processed and prepared for shipment.
Please check your inbox and spam or promotions folder if you do not receive a tracking notification within 72 hours of placing your order.
For made-to-order, oversized, or freight items, tracking information may be provided closer to the delivery date.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Warranty & Product Support
Most products sold by Shop Luxe Home include a limited manufacturer’s warranty against defects in materials and workmanship. Warranty coverage, terms, and duration vary by brand and product.
For specific warranty details for this item, please refer to the manufacturer’s documentation included with your order or contact us at support@shopluxehome.com with your product name and order number. We’re happy to help you review coverage or initiate a warranty claim where applicable.