Kallisto Chandelier
Residence Supply Shipping, Returns, Warranty & Cancellations
Residence Supply • Fulfilled by Shop LUXE Home
STANDARD FREE SHIPPING Contiguous 48 Only
Residence Supply offers standard free shipping on most fixtures in the contiguous US only.
Handling Time
• Orders are processed within 3 business days
Estimated Delivery
• 15–20 business days after order placement
• Delivery timelines are estimates and not guaranteed
• Tracking information is provided once the order ships
• Delivery timing after shipment depends on carrier performance and destination
If an order is expected to materially exceed the estimated delivery timeframe, we will provide updated information and help review available options in accordance with applicable guidelines.
PRIORITY PROCESSING + FREE SHIPPING (IF SELECTED)
• Processing begins within 3 business days
• Estimated delivery: 10–20 business days after order placement
• Priority processing places your order ahead of standard orders in the production/preparation queue
• This option may reduce overall processing time but does not guarantee a specific delivery date
RETURNS & EXCHANGES
Return Window
• Return requests must be initiated within 14 days of delivery
Eligibility
• Items must be unused, uninstalled, and in original condition and packaging
Non-Returnable / Final Sale
• Custom finishes
• Cut-to-length products
• Installed items
• Made-to-order products
• Open-box items
Return Shipping & Labels
• Customers are responsible for generating their own return label and shipping the item to the return address provided via email
• Return shipping costs are the customer’s responsibility unless the item is approved as defective or incorrect
• If a claim is approved as defective or incorrect, a return label may be provided
Return Label Deadlines
• Standard items: once a return label is issued, items must be shipped within 5–6 business days and received within 15–20 days of label creation
• Oversized/heavy items: must be shipped within 5–10 business days and received within 30 days of label creation
REFUNDS
• Refunds are processed only after the returned item is received, inspected, and approved
• Approved refunds are issued within 3–10 business days
• Refunds are issued to the original payment method
• Original shipping fees and return shipping costs are non-refundable
RESTOCKING FEES
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Returns not related to approved defects, damages, or shipping errors may be subject to a restocking fee
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Restocking fees are assessed by the manufacturer and may range from 0% up to 50%, depending on item condition, return eligibility, and compliance with return requirements
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Custom finishes, made-to-order items, installed items, and items returned outside approved guidelines are not eligible for restocking fee waivers
DAMAGES & DEFECTS
• Photo and/or video documentation is required for all damage or defect claims
• Approved claims are evaluated to determine the appropriate resolution, which may include replacement parts, product replacement, or store credit
• Claims must be reported promptly after delivery
WARRANTY COVERAGE
• Residence Supply products include a 1-year standard manufacturer warranty
• Warranty claims require photo or video documentation and are subject to review and approval
• Extended warranty coverage may be available depending on the product selected (when offered)
CANCELLATIONS
• Order changes or cancellations must be requested within 12 hours of order placement and before processing begins
• Once an order has shipped, it cannot be cancelled and must follow the return process (if eligible)
FAILURE TO ACCEPT DELIVERY
If a shipment is refused or returned due to failed delivery, any refund will be issued only after the item is received and inspected. Shipping and handling fees may be deducted.
SHOP LUXE HOME SUPPORT & ASSISTANCE
Shop LUXE Home is your point of contact. If you have questions about delivery, damage, returns, exchanges, or warranty claims, contact us first and we will assist in coordinating with Residence Supply to help resolve the issue as efficiently as possible.
Customer Support: 224-427-7700
Email: support@shopluxehome.com
Care Instructions
Care requirements vary by brand and material. Many products include manufacturer-specific care guidelines, which may be provided with the item or noted within the product details.
We recommend following all brand-specific care instructions to preserve the quality, finish, and longevity of your purchase.
Product-specific care instructions may be included at the time of delivery.
Shipping & Returns
Shipping methods, delivery timelines, and return eligibility vary by brand, product type, and fulfillment method. Oversized, custom, made-to-order, or freight items may have special shipping requirements and return restrictions.
Large wellness equipment such as saunas may ship via a freight carrier in reinforced wooden crates to ensure safe delivery.
Complimentary Standard Shipping
We offer complimentary standard ground shipping on most orders (*Exclusions apply) within the contiguous United States. Standard shipping carriers may include FedEx, UPS, or other trusted partners, and the specific carrier used may vary by item and supplier.
Expedited Shipping
For those who prefer faster delivery, expedited shipping options (such as 2-Day or Overnight shipping) may be available on select items for an additional charge. Please contact us at support@shopluxehome.com for availability and pricing before placing your order.
For complete details, including shipping timelines, delivery methods, and our full return terms, please review our Shipping Policy and Return & Refund Policy. Product-specific information may also be noted within the product details.
Products Fulfilled by Supplier Partners (Shopify Collective)
Some items at Shop Luxe Home are fulfilled and shipped directly by our trusted supplier partners through Shopify Collective. For these products, shipping timelines, packaging, and return or warranty conditions may follow the supplier’s policies. Any special conditions for a specific item will be noted on the product page, and our team will help coordinate with the supplier if a return, exchange, or warranty claim is needed.
Order tracking
Tracking details are sent automatically once your order has been processed and prepared for shipment.
Please check your inbox and spam or promotions folder if you do not receive a tracking notification within 72 hours of placing your order.
For made-to-order, oversized, or freight items, tracking information may be provided closer to the delivery date.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Warranty & Product Support
Most products sold by Shop Luxe Home include a limited manufacturer’s warranty against defects in materials and workmanship. Warranty coverage, terms, and duration vary by brand and product.
For specific warranty details for this item, please refer to the manufacturer’s documentation included with your order or contact us at support@shopluxehome.com with your product name and order number. We’re happy to help you review coverage or initiate a warranty claim where applicable.